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Cancellation of my current ADSL bundle

Level 1a

Hello there,


I want to cancel my current ADSL bundle since I will move overseas. I have applied for the cancellation on Monday by filling out your online form. I got an automated email saying the request would be responded the next working day. However, I haven't heard back yet. 


I hope that I can get some assistance here.




Hi @HanLu


Welcome to TPG Community!


We've managed to check your account and your request for cancellation has been escalated to our Account Specialist. She will give you a ring on your mobile and phone number that we have on file within the day. If you have a preferred callback time, please do let us know.


Best regards!