On the 27th March 2020 I organised for an NBN installation and plan to be set up at my rental home.
When the technician arrived, he explained that the dwelling I live in was located on a property that was not subdivided, therefore the main residence on the property which already has the NBN connection is the sole connection for the entire property. I was not aware of this when I paid for the installation.
I would like to cancel my plan, and get a refund.
I am happy to return the modem.
I paid $199.94 and I paid by credit card.
I understand you are very busy at this time, but I hope you can reply promptly.
I have emailed, called, web chat messaged, all with no success.