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Cancellation on chat seems to be imposible

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Level 2

Hello all, after 6 days of poor nbn service, today I have decided to cancel it.

I was able to talk to customer service 3 times today, when they try to transfer me to an assistant to continue the process, the chat does nothing for hours and nobody is getting in touch with me.

 

I tryied to delete my bank details from the TPG account but it is not possible, so I will call my bank to cancell the service. Is there any other way?

 

Thanks in advance.

1 REPLY 1
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Moderator

Hi

 

My apologies if you are not able to reach our support people.

You can cancel the service online.
https://cyberstore.tpg.com.au/your_account/cancel.php

Please refer to terms and conditions
https://www.tpg.com.au/terms_conditions/standard

Thanks