Cancellation

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Level 1

Hi, 

I would like to cancel my service for nbn. We are still within the 14 day cooldown. We have had 2 technicians here to try and resolve the issues but to no avail.

We have signed up to our existing provider 

Thanks 

Alan 

1 REPLY 1
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Moderator

Hi @coasttradesman,

 

Welcome to the community!

 

We're sorry to hear about your decision. I understand that the issue with your connection is handled by our Engineering team.

 

I've also seen that you spoke with them and sent an SMS regarding your request. This has been coordinated with the team and a call has been arranged for tomorrow, Tuesday, between 11:00 AM  - 12:00PM to better discuss your request.

 

Let me know should you need further assistance.