Hi @carltonfc02,
Welcome to TPG Community!
We have located the account using your community details.
We can see that you have been in touch with our Accounts Team and they have advised you regarding the process.
We have received your email and we have already made a follow up with our Escalations Team. You will receive further updates via email regarding your request.
Should you have further queries, feel free to drop us a message. Thank you.
