TPG Community

Get online support

Cannot cancel plan

Highlighted
Level 1b

I am moving out from my apartment on the 28/04 and need to schedule my account to be cancelled on that day. Apparently there is no telephone operators anymore due to covid-19, which is fair enough, but whenever I try to use the online chat it says "All our operators are busy. Try again later.". The few times I managed to enter a chat channel was from New Sales and, when they transfer to the department responsible for cancellations, there was simply no reply whatsoever. I have tried twice: first time I waited for 45 minutes and nobody replied, neither the original operator nor the department i was being transferred to; second time I waited for nearly 2 hours and same thing happened.

 

All the other utilities have been a breeze to cancel, either 100% online or within a 10min phone call. I'd hate to think that TPG is leveraging on the situation to enforce customer retention by just not providing any means of cancellation... 

 

Regards,

Paulo

1 REPLY 1
Highlighted
Moderator

Hi pauloeavs,

 

Have you tried to use the online tool.

https://cyberstore.tpg.com.au/your_account/cancel.php

After you have complete this you may check on the portal the status.