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Changed credit card details and I was charged

Level 1a

Hi, 

 

I am really disappointed with the service provided. As mentioned in various emails by TPG, I have called the call centre but no one ever picks the call up. I have tried on Saturday, Sunday, Monday and Wednesday and I made sure that I was calling during working hours mentioned. I recently changed my payment details and I am not sure why I have been charged $1 twice? 

 

Thanks.

 

1 REPLY 1
Highlighted
Moderator

Hi @carol,
 

Welcome to the community!
 

We apologise for the inconvenience, our contact centre is currently receiving a high volume of calls. We are able to locate your account using your community details and we've seen that the credit card was updated twice on 30th of March. There will be a $1.00 test charge to check the validity of your card. The $2.00 will be used in the next month's bill.  
 

Let us know should you require further assistance.
 

Cheers!