Changing out of date payment details while transaction is due.

[oliverhood]

Recently my debit card was inactivated in order to activate a new one, however the payment for my mobile service was due before i could update my payment details on tpg, and therefor I cannot pay the bill, when trying to change the payment details it says a existing transaction is in place and doesn’t allow me to change the details. I’m not sure what to do.

[Angeli]

Hi @oliverhood, 

Welcome to TPG Community! 

I will arrange a callback with our mobile support team to assist you on updating your payment method. Send us a private message with your TPG mobile number and preferred callback time. 

How do I private message (PM) in the community
 

Thanks,

Angeli