Charged after 5G service cancelled

[xinshengd]

Hi TPG Team,

I cancelled my 5G internet and on 24/11/2022 I confirmed with a staff over the phone that there will be no charge as I am in first month free period. 

However, there was a charge $54.99 from my account.

I am wondering whether the charge $54.99 will be treated as a credit to my NBN account?

Looking forward to hearing from you soon.

[Anonymous]

Hi @xinshengd,

Let us help chase this with our Account Specialists Team and understand what happened with the charges on the account. Could you shoot us a PM with your details.

How to send a PM?

Regards,

Hi TPG Team,

I cancelled my 5G internet and on 24/11/2022 I confirmed with a staff over the phone that there will be no charge as I am in first month free period. 

However, there was a charge $54.99 from my account.

I am wondering whether the charge $54.99 will be treated as a credit to my NBN account?

Looking forward to hearing from you soon.