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Charged after 5G service cancelled

xinshengd
Level 2

Hi TPG Team,

 

I cancelled my 5G internet and on 24/11/2022 I confirmed with a staff over the phone that there will be no charge as I am in first month free period. 

 

However, there was a charge $54.99 from my account.

 

I am wondering whether the charge $54.99 will be treated as a credit to my NBN account?

 

Looking forward to hearing from you soon.

1 REPLY 1
Shane
Moderator

Hi @xinshengd,

 

Let us help chase this with our Account Specialists Team and understand what happened with the charges on the account. Could you shoot us a PM with your details.

 

How to send a PM?

 

Regards,

 

Hi TPG Team,

 

I cancelled my 5G internet and on 24/11/2022 I confirmed with a staff over the phone that there will be no charge as I am in first month free period. 

 

However, there was a charge $54.99 from my account.

 

I am wondering whether the charge $54.99 will be treated as a credit to my NBN account?

 

Looking forward to hearing from you soon.