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Charged for 2gb extra data block

Level 2

I received a text from tpg on Sunday morning saying - You've been charged 2gb extra data block for billing period ending 9/10/22.  
I then received another text saying - Your data is now barred as you have insufficient Prepaid balance.

I was nowhere near using all my data but still received these texts.  I tried to phone tpg but keep getting the recording saying all their lines are busy and to call back later.  I would like to have this issue resolved by tpg.  I was nowhere near using all my allocated data and I have seen on here that other people received this message also so I'm assuming there has been some sort of fault on tog's end.  Thank you


Hi @Michellew , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community