I have cancelled my internet from TPG due to they can't provide me the same package from a different provider.
My internet was cancelled and my whole house did not have any internet for days before I went onto the next internet provider.
I then realised in May that TPG still charged me for the past 2 months, I went through the phone and called again to cancel the internet, been putting on hold for ages. So I tried to cancel under my account on the 5th of May. Then I emailed them regarding to the matter, but they refuses to refund my moneys and they're going to charge me another $56.37 for the 30 days notice period?
Why do I have to pay for the service that's not even provided?! Now in total TPG charged me $224.73 dollars while not even providing me with any internet!
I have asked for a refund but the reply was there was not any written history found that asked to cancel the network, and refused to give me a refund. But my internet just went down for almost a months until the new provider connected my Internet. I would like my $224.73 dollars back My customer ID is 5783995