Consolidate account

[Noemie67]

Hi, I have an account for my NBN and my mobile remained on my previous. How can I consolidate both?

[KarlB]

Hi @Noemie67

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll get our accounts team to take a look.

Can you include both account numbers in the PM please?

Regards,

Karl

[Noemie67]

Hi Karl,

Is this a PM?

[KarlB]

Hi @Noemie67 

You can send me a PM by clicking on my username "KarlB" above and clicking "Send a Message"

Regards,

Karl

[Noemie67]

Hi Karl, 
When I click on your name there is no option for PM, only the attached. 

[KarlB]

Hi @Noemie67 

Not sure why that is happening. It kind of looks like you were not signed in when you took that screenshot. I've just sent you a PM, see if you can reply to it.

Regards,

Karl

[KarlB]

Hi @Noemie67 

Thanks for your PM. I have requested for our Accounts Team to contact you back later on today.

Regards,

Karl