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Credit on my account

sellis76
Level 2

I have recently cancelled my NBN connection due to changed circumstances, and now my account is in credit by $35. I no longer have any services attached to my account, so how do I get this credit returned to me?

1 REPLY 1
Shane
Moderator

Hi @sellis76,

 

Welcome to the community!

 

I would love to help and chase this with our Account Specialists Team. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

 

 

 

I have recently cancelled my NBN connection due to changed circumstances, and now my account is in credit by $35. I no longer have any services attached to my account, so how do I get this credit returned to me?