Hi @veronicajones ,
Thanks for raising this to us, we'd like to confirm if you're still havign issues retrieving messages with the service if so, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time, we'll have one of our Mobile Specialists contact you for further test and investigation.
How do I private message (PM) in the community
Regards,
@veronicajones wrote:
When dialed 121 to retrieve message, saying not connected to mobile system.
