Direct Debit payment

[xsheng4]

My credit card recently expired and was looking to change my payment options to direct debit. I updated the details on my account but there was an outstanding balance remaining on my account. When I attempt payment, it is still showing the credit card as the payment option. How do I get it to retry payment with my direct debit details?

[Anonymous]

Hi @xsheng4, 

Welcome to TPG Community! 

We'll help you process your payment using the new payment method. Send us a private message with your TPG customer ID or username and we'll take care of it.  

How do I private message (PM) in the community

Regards, 

Angeli