Disbale Auto Debit for my mobile number

[rajeshvm]

Hi,

I have requested on the call to customer service team that auto debit should be stopped for my mobile numbers & broadband connections.

I got a confirmation mail on the 5G Broadband Cancellation but I’m yet to hear back from you on the stoppage of Auto Debit linked to the account.

It is my choice either to keep the auto debit or recharge from my end. Just let me know when should i recharge the numbers and I will do it myself

[Shane]

Hey, @rajeshvm

Let us help chase this with our Accounts Specialists Team. Could you shoot us a PM with your details to better understand the status of the Account Payment Method.

How to send a PM? 

Regards,

Hi,

I have requested on the call to customer service team that auto debit should be stopped for my mobile numbers & broadband connections.

I got a confirmation mail on the 5G Broadband Cancellation but I’m yet to hear back from you on the stoppage of Auto Debit linked to the account.

It is my choice either to keep the auto debit or recharge from my end. Just let me know when should i recharge the numbers and I will do it myself

[McHugh021]

I have the same problem with facing same issue but no response from anyone and couldn't find this topic troubleshooting in search engine.

ForAgentsOnly Progressive

[Shane]

Hi @McHugh021,

We can help disable the autopay to the service. Shoot us a PM with your details to proceed.

Regards,

I have the same problem with facing same issue but no response from anyone and couldn't find this topic troubleshooting in search engine.