Double Billed

[Nathanwarren1]

I have updated my direct debit details 3 months ago, and since then I have been charged monthly to both accounts. When I check my payment details on my account, they are correct and only show my new bank details, and checking the statement only shows I am being charged to that account, but I am definitely being double charged every month.
I moved location around 6 months ago, wondering if I'm being charged for the old house and the new?

[Anonymous]

Hi @Nathanwarren1 ,

Welcome to the community!

Thanks for bringing this to our attention. I am sad to learn that you have been billed twice, I'd like to raise this to our Account Specialists Team for investigation and assessment. Please send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time tomorrow.

How do I private message (PM) in the community 

Regards,

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@Nathanwarren1 wrote:
I have updated my direct debit details 3 months ago, and since then I have been charged monthly to both accounts. When I check my payment details on my account, they are correct and only show my new bank details, and checking the statement only shows I am being charged to that account, but I am definitely being double charged every month.
I moved location around 6 months ago, wondering if I'm being charged for the old house and the new?

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