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Email account outgoing blocked by tpg due to abuse!

Highlighted
Level 1a

Hi.

My ougoing email account is blocked by tpg due to abuse.

I have no idea why tpg has done this. I have never abused anyone on this account. send very few emails.

I tried changing my password. No good

I rang there help desk. was told someone would ring me the following day. No one did

2 days later got text from tpg saying thanks for calling us plaese download this app to your phone.

I dont use emails on my phone.

This is poor service. I am giving tpg 1 week to fix this. If not done I will cancel Tpg authority to direct debit my bank account. I Will find better internet provider maybe even cheaper with static ip adresss.

 

Tp you have until 18th sept to fix this

2 REPLIES 2
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Moderator

Hi @maddoctor ,

 

We'd love to help get to the bottom of this. Send us your account details (Username/Customer ID together with the address on file) also include the affected e-mail address.

For reference:

 

How do I private message (PM) in the community 

Regards,

 


@maddoctor wrote:

Hi.

My ougoing email account is blocked by tpg due to abuse.

I have no idea why tpg has done this. I have never abused anyone on this account. send very few emails.

I tried changing my password. No good

I rang there help desk. was told someone would ring me the following day. No one did

2 days later got text from tpg saying thanks for calling us plaese download this app to your phone.

I dont use emails on my phone.

This is poor service. I am giving tpg 1 week to fix this. If not done I will cancel Tpg authority to direct debit my bank account. I Will find better internet provider maybe even cheaper with static ip adresss.

 

Tp you have until 18th sept to fix this


 

Highlighted
Moderator

Hi @maddoctor ,

 

Thanks for sending your details. This has been raised to our Postmaster for further handling and investigation. We'll provide an update when it becomes available.

 

We apologise for any inconvenience.

 

Regards,