Error code: < E:pkg_change:ill_pack >

[DTD]

Hi

I am trying to move my service to a new house next month. All goes well until:

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E: pkg_change:ill_pack >

Any thoughts?

[Angeli]

Hi @DTD, 

We can have your account checked to confirm if your request to move the service has gone through. Kindly message us with your TPG customer ID or username. 

How do I private message (PM) in the community
 

Regards, 
Angeli