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Fail to update payment details

Level 2

There is no issues in credit card payment for mobile for many years until got a message shown in unsuccessful debit in this month.

Have tried update the credit card details in online account many times with different web browser such as Chrome, Edge, all are not working with a message attached and the blank page.

Have called for help number of times and spend few hours retry update on the phone and on online account, still not working

Need help


Hi @LN2000 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community