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Home broadband Cancellation

heraldyc
Level 2
Hi TPG Team,

I’m at the point where I’m frustrated. I called Customer Service on Monday 29th September regarding my cancellation for the next month onwards. He approved my cancellation and said there would be a confirmation email, but I've not received it till now. He said my plan will be stopped by 7th August and no further invoice will be sent to me. However, the next invoice was out last night and the payment is in progress (direct debit). Please make these things easier for me as I called customer service a couple of times and found so many challenges just to cancel the plan. Thank you very much.
1 REPLY 1
Shane
Moderator

Hi @heraldyc,
 

Let us check this with our Team and clarify the status of the service cancellation. Could you send us a PM with your details.

How to send a PM?

Regards,

 

Hi TPG Team,

I’m at the point where I’m frustrated. I called Customer Service on Monday 29th September regarding my cancellation for the next month onwards. He approved my cancellation and said there would be a confirmation email, but I've not received it till now. He said my plan will be stopped by 7th August and no further invoice will be sent to me. However, the next invoice was out last night and the payment is in progress (direct debit). Please make these things easier for me as I called customer service a couple of times and found so many challenges just to cancel the plan. Thank you very much.