Before cancelling, i will have a quick look and see if i can help.
You can post here or PM(Private Message) me for a private discussion about your service.
There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
I agree, all stats in our systems look good.
Your NBN-FTTP 12/1 service is passing tests in the NBN portal, and i can see your modem auth is correct to and active.
Its possible you are having modem/wifi issues.
You should try connecting a device direct to the modem using a LAN/Ethernet/Network cable and test the service. If it workswith a cable, you will need to troubleshoot your wifi connections.
If your modem is out of warranty and is faulty, you may need a new one.