Hi @ambermailey ,
Welcome to the community!
Thanks for raising this to us, I would love to help arrange one of our Account Specialists to contact you to discuss details on how to add Authorized Users to the account. Drop me a private message with your account details (Username/Customer ID) together with the address on file.
Also include your best contact number and preferred time please see the article below on how.
Hi there - I wish to add two members of my household to our internet account as authorised users. How do I do this?