It's very unfortunate that you're considering discontinuing your account. Seeing that you have an escalated case with our Engineering Team, I have endorsed your concern to the Case Officer assigned. Please expect a call before 6PM NSW today.
Our records show that you have decided to continue with the investigation. Thanks for giving us the opportunity to raise this to NBNCo. I can see that an NBN technician appointment has been booked for you tomorrow and that you have likewise confirmed your attendance.
Further updates pertaining to the case will be communicated to you directly through SMS or phone call by one of our Engineers,