We have been with TPG for 5+ years and have no lock in plan.
We are moving house next week and do not require TPG internet anymore, so we rang them on the 18th of march and asked to disconnect, they said they will be intouch in 24-48 hrs well that went by and havnt heard from them, so we decided to try the online support, this was a waste of time with operators just leaving us hanging and giving me incorrect info.After 4 different conversations we finally got the email@example.com address and have emailed it but who knows how long we have to wait.
All we want to do is disconnect on a certain date, how hard is that?!!!
This system is so poor and screams of desperation of trying to nickle and dime customers.
If you want people to recommend your company you need to fix this.