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I had cancel my service but charged me again.

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Level 1

 

 

 

I used mobile sim plan but I had cancel cuz it doesn't work well in my area.

So I changed sim as a different provider but I noticed TPG charged me $11.

Can I pls get refund?

  

2 REPLIES 2
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Moderator

Hi @soryonew21,

 

Welcome to the community!

I apologise for the inconvenience, I'd like to arrange a call from one of our Mobile Specialists to discuss further details.

 

PM me your best contact number and preferred time. In case you need a reference: How to send a Private Message.

 

Regards,

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Moderator

Hi @soryonew21,

 

Thanks for sending me your details.

 

The port out fee is included in our Standard Terms & conditions. You may check the details further on our website under http://tpg.com.au/mobile -> Terms & Conditions ->Mobile Plan Brochure-> If you port your mobile service number to another carrier a port out fee of $11 is payable.

Regards,