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I need my account cancelled - ASAP. No-one is answering the phones.

Level 1a

Hi There,

 

I have been trying to get through to TPG for the last couple of days via phone and have had to wait for over an hour in total. Can you please cancel my account ASAP as I'm moving house on 9/4/2018. Username is xxxxx and email is xxxxx.xxxx@gmail.com. Please contact me asap and confirm cancellation of services.

 

Keran

2 REPLIES 2
Moderator

Hi @kwijetunga,
 

Welcome to the community!
 

We are sad to know that you're considering cancelling your service with us. We'd like to arrange a call from one of our Account Specialists for further assessment of you request.
 

Feel free to PM us your best contact number and preferred time today. In case you need a reference:
 

How do I private message (PM) in the community

 

Regards,

 

Highlighted
Moderator

Hi @kwijetunga

 

Thanks for sending me your details. We'll arrange our Account Specialists Team to contact you tomorrow 11:30 AEDST. Make sure to keep your mobile phone available for the incoming call.

 

Let us know how it will go. Cheers !