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I need my internet cancelled

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Level 1b

Hi,

 

I need my internet account cancelled.

 

I have tried calling, online chat and sent emails for the las 2 weeks and I can not seem to speak with anyone. I did want to move my internet to a new address but after this extremley poor service I want to cancel it today.

 

Thanks

5 REPLIES 5
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Moderator

Hi @5459547 

Before cancelling, do you want me to try arrange a relocation for you?

You can post here or PM(Private Message) me for a private discussion about your service.

There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Kind regards,
David_M

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Level 1b

I would like the service moved to my new property but it seems i am getting no where with that so its easier to cncel

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Moderator

Hi @5459547 

 

Here are some guides to help you through the relocation process.


https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/td-p/17838

https://www.tpg.com.au/moving-home-support/more-information

 

I will also PM you your options about cancelling. If you have started a relocation process already, let me know and i can escalate it for you.


Regards,
David_M

 

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Level 1b

I have done this many times

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Moderator

I will arrange a callback for you.