Hi @vivchessell84 ,
Welcome to TPG Community!
We're sorry to read that you are cancelling your service with us. We were able to pull up your account using your community details.
Kindly PM to us your contact details (callback number and preferred callback time) and we'll have our Account Specialist to contact you to assist you further on this request.
We'll be waiting for your response. To know how to send a private message, please click here.
Best regards,
Angeli_L
