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I want to cancel my account .

jbusuttil
Level 2
Level 2
‎13-11-2019 11:17 PM

I am moving house soon and would like to cancel my internet. what steps are needed please

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5 REPLIES 5
Anonymous
Not applicable
‎14-11-2019 10:24 AM

We're sorry to know that you'd like to cancel the service, @jbusuttil. We'd like to arrange an account specialist to contact you to address this concern. Please PM us your TPG customer ID, username and complete address with your best contact number and most convenient time to receive a call.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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r3m
Level 2
Level 2
‎14-11-2019 11:34 AM

Hi @Anonymous I sent a PM to you, can you please let me know if you received it? Thanks!

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Anonymous
Not applicable
‎14-11-2019 03:19 PM

Hi @r3m, thanks for sending your account details via PM. We will need to arrange an account specialist to contact you to discuss the matter.

 

Can we give you a ring on the mobile number we have on file? Do you have a preferred callback time?

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r3m
Level 2
Level 2
‎14-11-2019 03:56 PM

Hi @Anonymous, yes you can call me anytime between AEST 5pm-onwards.

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Anonymous
Not applicable
‎14-11-2019 04:49 PM

Thanks @r3m. We have arranged an account specialist to contact you between 5PM and 8PM NSW time today.

 

Let us know if we can be of further assistance.

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