TPG Community

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I want to cancel my account .

Level 1a

I am moving house soon and would like to cancel my internet. what steps are needed please

5 REPLIES 5
Moderator

We're sorry to know that you'd like to cancel the service, @jbusuttil. We'd like to arrange an account specialist to contact you to address this concern. Please PM us your TPG customer ID, username and complete address with your best contact number and most convenient time to receive a call.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

r3m Level 1b
Level 1b

Hi @Riezl I sent a PM to you, can you please let me know if you received it? Thanks!

Moderator

Hi @r3m, thanks for sending your account details via PM. We will need to arrange an account specialist to contact you to discuss the matter.

 

Can we give you a ring on the mobile number we have on file? Do you have a preferred callback time?

r3m Level 1b
Level 1b

Hi @Riezl, yes you can call me anytime between AEST 5pm-onwards.

Highlighted
Moderator

Thanks @r3m. We have arranged an account specialist to contact you between 5PM and 8PM NSW time today.

 

Let us know if we can be of further assistance.