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Incorrect charge for internet

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Level 1

I was charged twice for this month's internet in different accounts. The household account was previously in my name but we put it on hold for a move. After moving we activated the account and changed it to my partner's name and to a different account. We have been charged regularly on this account, as expected. However, I recieved an email saying I had an owing balance on my old account and was immediately charged. Why is this and how do I ensure it is remedied and cancelled so it does not happen again? 

 

This is really disapointing considering the time we have spent on the phone sorting out the account.