Hi I am writing to you to request further information on your intention, to cease providing part of the service I have paid for as part of my ongoing use of your services.
I was made aware by a 3rd party (not TPG) that you intend to stop providing email services an ongoing service and expectation of an ISP. I searched and found your notice buried on your Web page.
https://support.tpg.com.au/tpg-email-messaging-company?reason=ProblemNotResolved- My understanding is you intend to force your customers to send their private information to a third-party, with no alternatives.
- You intend to force your customers to pay a third-party for the privilege of keeping this service, creating a financial burden on your customers.
- you intend to action deletion of a person's email address with a limited time frame effectively forcing them to make an instant decision.
- you intend to remove a customers right to use "tpg.com.au" domain even if they have moved from your non-service to your third-party provider.
- should your third-party provider become insolvent you do not intend to support your customers with an email address.
- those who already have paid you a fee for just an email address will effectively be forced to close said account as you have indicated you will not let them keep the tpg.com.au domain.
I would appreciate your prompt response preferably by 4th August so I can decide if I need to lodge a complaint with the Telecommunications industry ombudsman ( given the limited notice you have provided) .
https://www.tio.com.au/Kind reg
