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Intention to cease providing service.

Level 3
Hi I am writing to you to request further information on your intention, to cease providing part of the service I have paid for as part of my ongoing use of your services.

I was made aware by a 3rd party (not TPG) that you intend to stop providing email services an ongoing service and expectation of an ISP. I searched and found your notice buried on your Web page.

- My understanding is you intend to force your customers to send their private information to a third-party, with no alternatives.

- You intend to force your customers to pay a third-party for the privilege of keeping this service, creating a financial burden on your customers.

- you intend to action deletion of a person's email address with a limited time frame effectively forcing them to make an instant decision.

- you intend to remove a customers right to use "" domain even if they have moved from your non-service to your third-party provider.

- should your third-party provider become insolvent you do not intend to support your customers with an email address.

- those who already have paid you a fee for just an email address will effectively be forced to close said account as you have indicated you will not let them keep the domain.

I would appreciate your prompt response preferably by 4th August so I can decide if I need to lodge a complaint with the Telecommunications industry ombudsman ( given the limited notice you have provided) .

Kind reg



The change will help us focus on creating better experiences for our core products, internet, and mobile. When your email is migrated to TMC, we’ll take care of any charges until September 2024. Then you'll be able to choose one of The Messaging Company’s plans or continue with another option.

If you choose to transfer your email to The Messaging Company, we will share details like your name, email address, and contact number. You’ll find The Messaging Company's privacy notice here:




Level 3

I have to tell you, that I think focussing on your core businesses of internet and mobile INCLUDES having an email address with your ISP.