International roaming - still 500 dollars deposit?

[Actyve]

I travel often and have turned on international roaming in the past, for which I had to put forward a 500 $ deposit, which was refunded in full or in part later.

Today, I turned it on again, but I did not get the request for the deposit. How do I ensure I'll be able to access the feature if needed?

[Shane]

Hi,
 

You can now top up a minimum of $20.00 when activating international roaming, and you have the option to manually deposit a higher amount depending on your roaming usage.

Any unused amount left over will be credited back to your account within 30 days after you have switched off International Roaming. 

For more details about our roaming service, please see the article below.

TPG Mobile International Roaming - FAQ

Regards,

I travel often and have turned on international roaming in the past, for which I had to put forward a 500 $ deposit, which was refunded in full or in part later.

Today, I turned it on again, but I did not get the request for the deposit. How do I ensure I'll be able to access the feature if needed?