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International roaming

Level 2

I activated my international roaming on the 10 March, and I see $500 appears on my credit card account straight away.  However, the roaming has not worked until I was at the airport just before boarding on my way back to Australia.  I cancelled the roaming when I get home and wants to know when will I get my &500 deposit back.  Obvisously it didn't happen as quickly as when you take my money, but I want to make sure it will be returned to me promptly.

Community Manager

Hi @flwang,

Welcome to the TPG community.

I have found your account using your community details.

If you could please PM me the mobile number and your details i will organise the refund on your behalf.


If you need help sending a PM follow this link.


Ill wait for your message