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Level 1a
 
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Moderator

Hi @Marika , 

 

Welcome to the Community! 

 

Our record shows that you are paid up until 2018-05-13.

Kindly settle the payment on or before this date to avoid any service interruption.
If the payment is not received after the date provided, you may experience
interruption on your ADSL service until the payment has been made on your account.  

 

You may update your card details here:  Updating your credit card details

 

Regards, 

 

 

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5 REPLIES 5
Level 1a
You emailed and said payment declined. You need to know my visa card has been cancelled because of fraudulent activity. You need to wait until card has been replaced...one week I have been told
Moderator

Hi @Marika , 

 

Welcome to the Community! 

 

Our record shows that you are paid up until 2018-05-13.

Kindly settle the payment on or before this date to avoid any service interruption.
If the payment is not received after the date provided, you may experience
interruption on your ADSL service until the payment has been made on your account.  

 

You may update your card details here:  Updating your credit card details

 

Regards, 

 

 

View solution in original post

Level 1b

Hey I need to pay my bill 

Moderator

Hi @Kaveesha,

 

For customers who want to pay their bill, we have created these community articles, which may help in accessing the TPG My Account to process payment online.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

 

Level 1a
How can my direct debit payment retry?.