Internet speed slow

[Jiechen]

Dear whom it may concern,
My internet connection is extremely slow. All the lights on the modem are on but I cannot browse the internet properly or watch Netflix. I have switched the modem on and off but the connection is still not working. I am not sure if this an account issue as I have cancelled my current card.

[Riezl]

Hi @Jiechen ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community