Invoice

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Level 1

I was told when I signed with you guys that I'd be sent an invoice via email prior to getting billed. Did not get the email, thus didn't transfer in enough money into my account, which led to me being overdrawn and then charged by my bank ($15!!!! That's like 17% of my wifi expense!!!! Thanks TPG!!!). I can't even be bothered questioning if you guys would help pay what I've been charged, but please just clarify if there's anyway I can get the bill via email. I've checked the community, but I read different answers, no help at all Smiley Sad

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Moderator

Hi @gohchristie,

 

Tax invoices are not sent automatically. However, you may retrieve a copy of your tax invoices through your online
account.

Kindly log in using your username and password at: https://cyberstore.tpg.com.au/your_account/

To view your Tax invoices, click on "Your Invoices," then the corresponding invoice number on the left column.

Printing of Invoices
Should you wish to print the tax invoice on your on line account, please follow the steps below:

1. Log on to your online account using your username and password at
https://cyberstore.tpg.com.au/your_account/
2. Click on "Your Invoices" under the Account Management section.
3. Click on the corresponding invoice number that you wish to print.
4. Hit the "Print Screen" button on your keyboard.
5. Open the mspaint application.
6. Click on "Edit" and hit "paste."
7. Once the image appears, click on "File" then "print."

This community article can also help you:

https://community.tpg.com.au/t5/Accounts-and-Billing/Using-TPG-My-Account-amp-Online-Account-Info/td...

 

Regards,

David_M

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2 REPLIES 2
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Moderator

Hi @


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @gohchristie,

 

Tax invoices are not sent automatically. However, you may retrieve a copy of your tax invoices through your online
account.

Kindly log in using your username and password at: https://cyberstore.tpg.com.au/your_account/

To view your Tax invoices, click on "Your Invoices," then the corresponding invoice number on the left column.

Printing of Invoices
Should you wish to print the tax invoice on your on line account, please follow the steps below:

1. Log on to your online account using your username and password at
https://cyberstore.tpg.com.au/your_account/
2. Click on "Your Invoices" under the Account Management section.
3. Click on the corresponding invoice number that you wish to print.
4. Hit the "Print Screen" button on your keyboard.
5. Open the mspaint application.
6. Click on "Edit" and hit "paste."
7. Once the image appears, click on "File" then "print."

This community article can also help you:

https://community.tpg.com.au/t5/Accounts-and-Billing/Using-TPG-My-Account-amp-Online-Account-Info/td...

 

Regards,

David_M

View solution in original post