Mobile Plan Offer

[JFoodles]

Hi TPG,

I’ve recently moved home and had to change ownership of account for the previous address, as well as create a new account for the new address. I also had a mobile account linked and the offer at the time was $20/month for the 25GB sim plan. I was assured on the phone that I would be able to keep that offer/plan throughout all of the moving/changing of accounts.

I have since looked at my Mobile account and have seen that I am paying $25/month.

Help would be greatly appreciated!

Kind regards,
Jeremy.

[Angeli]

Hi @JFoodles, 

Welcome to TPG Community! 

We can check on the current plan pricing applied to your mobile service. Send us a private message with your TPG customer ID or mobile number and we can take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli