Moved House

Highlighted
Level 1a
Hello, I have been trying for 3-4 weeks to get through via phone and online chat and ended with no result. Sympathised with COVID19 but this is now ridiculous. Numerous attempts to contact TPG, hours on hold (TPG hung up COB each time), chat function does not work.
All I want is to change my address and wanting to reconnect my service at new house.
I am a victim of family domestic violence and this moved happened suddenly and had to happen fast.

I don't feel I should have to pay for a service I'm not receiving, nor now have to pay relocation as I have been incredibly patient and ll of the current situation.. No service - no payment!


As long standing customers we are disgusted. You have a mountain to climb to turn this around TPG.

Can you please help me??.?? SOMEONE.!!!!

2 REPLIES 2
Highlighted
Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.


Regards,
Peter

Highlighted
Level 1a
How do I PM you Peter?