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Moving your TPG services

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Community Manager

Relocating? We know there’s a lot to organise when moving home and understand this can be a stressful time. but you can relax because we have made moving your internet service super easy!

 

Step 1. Go to your account and click Moving Home.

https://www.tpg.com.au/home/myaccount

You will be required to enter your username and password.pic1.png

 

Step 2: Enter your new address and Check Availability

 

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Step 3: You will then be advised of the available service on your new location.

 

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Step 4: Once you click here you will need to fill out all the details then click next.

Transfer now your services faster and easier with our Moving home option via your online account, in the TPG website, just go to www.tpg.com.au/movinghome

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Step 5: Registration Complete

You're all set!

Please wait for a callback within 24 to 48 hours from our relocation specialist who will process your request.

 

 

2 REPLIES
Level 1b
I think your customer service team are great but I wouldn't recommend moving with TPG either, it would be quicker and easier to just move to another provider..I'd actually have internet connection by now.
Moderator

Hi @atkitani,

 

Welcome to TPG Community!

 

We apologise for the inconvenience this relocation is causing you. We have located the account using your community details and we can see that you have been in touch with our Accounts Team.

 

As advised, due to infrastructure and technical limitation, we regret to inform you that we are unable to provide the service at your new address and you were advised to send an email with your decision.

 

Our Accounts Team is waiting for your email and please let us know should you have further queries.