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My service was cancelled without request

Phil3
Level 2

Hi TPG and community,

 

Not sure if anyone is in the same situation.

 

I used to register my service together with my family, under same payment account. However, as TGP failed to process payment for my service and I had to update the payment details again and again, I decided to change ownership to have my separate account.

 

The change of ownership change request was approved without any problem. Then on the day of the billing cycle, I got a notice from TPG to cancel my service??? The change of ownership request was the last communication I had with TPG, and it was approved, then cancelled my service at their own discretion???

 

I sent various emails asking for the cancellation reference but there has been no reply from TPG so far. 

 

Any idea what I should do in this situation please. If I had known that they were going to cancel my service without any advance notice, I would have gone to other service provider to port out my number.

 

 

1 REPLY 1
Shane
Moderator

Hey, Phil3

Welcome to the community!

Thanks for raising this to us, we'd love to help check the status of the Account and chase this with our Specialists Team. Send us a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

 

Regards,

 

 

Hi TPG and community,

 

Not sure if anyone is in the same situation.

 

I used to register my service together with my family, under same payment account. However, as TGP failed to process payment for my service and I had to update the payment details again and again, I decided to change ownership to have my separate account.

 

The change of ownership change request was approved without any problem. Then on the day of the billing cycle, I got a notice from TPG to cancel my service??? The change of ownership request was the last communication I had with TPG, and it was approved, then cancelled my service at their own discretion???

 

I sent various emails asking for the cancellation reference but there has been no reply from TPG so far. 

 

Any idea what I should do in this situation please. If I had known that they were going to cancel my service without any advance notice, I would have gone to other service provider to port out my number.