My service was cancelled without request

[Phil3]

Hi TPG and community,

Not sure if anyone is in the same situation.

I used to register my service together with my family, under same payment account. However, as TGP failed to process payment for my service and I had to update the payment details again and again, I decided to change ownership to have my separate account.

The change of ownership change request was approved without any problem. Then on the day of the billing cycle, I got a notice from TPG to cancel my service??? The change of ownership request was the last communication I had with TPG, and it was approved, then cancelled my service at their own discretion???

I sent various emails asking for the cancellation reference but there has been no reply from TPG so far. 

Any idea what I should do in this situation please. If I had known that they were going to cancel my service without any advance notice, I would have gone to other service provider to port out my number.

[Anonymous]

Hey, Phil3

Welcome to the community!

Thanks for raising this to us, we'd love to help check the status of the Account and chase this with our Specialists Team. Send us a Private Message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

Hi TPG and community,

Not sure if anyone is in the same situation.

I used to register my service together with my family, under same payment account. However, as TGP failed to process payment for my service and I had to update the payment details again and again, I decided to change ownership to have my separate account.

The change of ownership change request was approved without any problem. Then on the day of the billing cycle, I got a notice from TPG to cancel my service??? The change of ownership request was the last communication I had with TPG, and it was approved, then cancelled my service at their own discretion???

I sent various emails asking for the cancellation reference but there has been no reply from TPG so far. 

Any idea what I should do in this situation please. If I had known that they were going to cancel my service without any advance notice, I would have gone to other service provider to port out my number.