I've been trying to close my NBN account for the last two weeks as I've moved house with a friend who already has internet set up. There is no option or information online on how I am meant to do that, especially since they've moved from phone support to online chat, which doesn't seem to be working. Every time I try to chat it says they are servicing other customers and to try again later - it doesn't even put you in queue. I've tried multiple ways, multiple days, multiple times and I just can't get through.
It's been an extremely frustrating and user unfriendly experience and I don't want to be paying just because I haven't been able to get through to close my account.
I understand that times are hard but it shouldn't be that difficult just to try to get a hold of someone.
My records indicate that your request has been aprroved, there are some time as early cancellations fees involve, we will update you when it is solved.