NBN Connection not working

[scoresbypanel]

New connection which is not working, 3rd light flashing... 

[KarlB]

Hi @scoresbypanel 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @scoresbypanel 

Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on?

Regards,

Karl

[scoresbypanel]

Yes it is... first two lights are solid. 3rd light is flashing and 4th light off all together.

[KarlB]

Hi @scoresbypanel 

Thanks for confirming your setup. I'm not picking up your NBN NCD when I run a line check. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl