NBN Connection - service cancellation email

[sk1965]

Hi

I have ordered my NBN connection (I am currently on ADSL 2+) as TPG confirmed my address was ready for connection, I have received my new modem. I have ben waiting for confirmation of NBN setup date, but tonight I received an email as below saying that

"Unfortunately, we are currently unable to activate the NBN connection to your premises, because the installation has been requested to be cancelled. To cancel your account, please email xxxxxxx@tpg.com.au. Please ensure you include your ADSL username or customer ID in any correspondence."

I do not understand this - I have not cancelled the installation and need the NBN connection to proceed. Can you please advise what if anything I need to do ?

The order no is 6118049 if this helps. 

Thanks,

SK

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[sajalm]

Hi,

Pls check your private message, I have send all your appointment time .

Regards,

Sajal