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NBN conection not working

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Level 1b
hi my user name is danylo2 had the nbn instaled today while at work and when iI got home I conected everything as instructed and have 5 solid green lights on the modem but still no internet conection. I have kids at home that have VCE class tomorrow and need to be able to get online
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @DanielL 

 

Great to see you are online now, 

          

IP: **********
CallerID: AVC************
20min avg. speed: download 200Kbits/s, upload 754Kbits/s
Connected at: 2020-04-18 08:50:46

 

Please make sure your phone connected to phone port one on the TP-LINK router.
Its may take up to 24 hours to activate, if you are porting from another ISP, it may take longer.
but you should be able to make calls

Thanks
Rajen

View solution in original post

3 REPLIES 3
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Moderator

@DanielL 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service\.

kind regards

Highlighted
Moderator

Hi @DanielL 

 

Great to see you are online now, 

          

IP: **********
CallerID: AVC************
20min avg. speed: download 200Kbits/s, upload 754Kbits/s
Connected at: 2020-04-18 08:50:46

 

Please make sure your phone connected to phone port one on the TP-LINK router.
Its may take up to 24 hours to activate, if you are porting from another ISP, it may take longer.
but you should be able to make calls

Thanks
Rajen

View solution in original post

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Level 1b
Thank you very much Rajen
Ill wait for a while for the telephone
When checking in modem settings there is no phone number assigned.
The port is from TPG as we just changed from ADSL to NBN
Regards Daniel