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NBN dropping out constantly

Level 2
My NBN has been constantly dropping out for between a few minutes to a few hours for the last couple of days, and before that it would be off for whole days over the last few weeks. With school being run online for at least half the school term, my high school children need reliable internet. I am also studying my Masters and need to have reliable internet in the evenings and on weekends to get my study done. We are all having to use our mobile data to get online which is very frustrating. Can you please tell me what can be done for us to get internet access without constant dropouts?



My records shows the issue has been solved, Thanks for your patience