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NBN plan change

Level 3

I want to change my plan because I have run out of data on the $50 100G plan. This is ridiculous, you say the peak/off peak times are 8:30 - 2:30 and 2:30 - 8:30. AM?PM? What are you talking about the service is for 24hr supply so what is 2:30? AM? PM? Is it 20:30 to 2:30? or 14:30 to 20:30? so hopeless!!


Anyway I want to upgrade to the $60 unlimited plan but I have been on the site three times now (using the bluetooth data from my phone) and each time I get to the last step it comes up with this:

Screen Shot 2019-04-23 at 10.26.48.png


Screen Shot 2019-04-23 at 20.55.40.png

For the love of god sort your rubbish service out!!


How can I change my plan??


I also want to pay for it with the credit added to my account.



Simon Telfer.


Hi @simonandnick,

Based on the latest log on file, we've seen that you have been in contact with one of our Account Specialists. We are able to confirm that your NBN Plan has been upgraded.

Let us know should you require further assistance.